At Rod Reel Kit, we’re as committed to your satisfaction as we are to quality fishing gear. Whether you’re casting with our premium baitcast combos or testing our hard topwater lures, we want every angler to have a seamless experience from order to delivery.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your fishing gear ships.

Shipping Options

We offer two reliable shipping methods to get your rods, reels, and lures to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Best for anglers who need their gear quickly
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Great for budget-conscious fishermen stocking up on multiple items

International Anglers Note: We ship worldwide (excluding Asia and certain remote regions). International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

We stand behind our fishing equipment like we stand behind every cast. If your gear doesn’t meet expectations, here’s how to return it:

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused and in original packaging
  • Proof of Purchase: Required for all returns

Non-Returnable Fishing Products

For safety and hygiene reasons, we cannot accept returns on:

  • Electronic Lures (due to water activation)
  • Eels, worms & leeches (live bait products)
  • De-hookers (if used for hygiene reasons)

Step-by-Step Return Process

Step 1: Contact Customer Service

Email [email protected] within 15 days with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return

Sample Email:

Subject: Return Request for Order #[Your Order Number]

Dear Rod Reel Kit Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Please advise on next steps for returning the item(s).

Thank you,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address: 127 Rhapsody Street, Gainesville, US 32601

Step 3: Package and Ship Your Return

Securely package the item(s) using original packaging when possible. Include:

  • Completed return form (we’ll email this)
  • Copy of your invoice/packing slip

Shipping Costs: Customers are responsible for return shipping unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • We’ll notify you of refund approval/rejection
  • Approved refunds processed in 3-5 business days
  • Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)

Exchanges

Need a different size fly rod or baitcast combo?

  • Follow the standard return process
  • Clearly request an exchange in your email
  • Specify replacement item
  • We’ll process once we receive your return
  • Price differences will be charged/refunded

Damaged or Defective Items

If your casting rod, conventional reel, or other product arrives damaged:

  • Contact us immediately at [email protected]
  • Include photos of damage/defect
  • We’ll arrange replacement/refund at no cost to you

International Returns

For customers outside the U.S.:

  • Return shipping costs are your responsibility
  • Customs fees for returns are non-refundable
  • Mark package as “Returned Goods” to avoid customs charges

Need Help?

Our customer service team is ready to assist with any questions about shipping, returns, or our selection of fishing gear from blade baits to hybrid swimbaits.

Contact us at:

  • Email: [email protected]
  • Mail: Rod Reel Kit, 127 Rhapsody Street, Gainesville, US 32601

Tight lines and happy fishing,

The Rod Reel Kit Team